How Do I Get Support?
Purchase Thin Clients, Purchase A Single Incident, Purchase A Package Of Incidents, or Contact DisklessWorkstations.com And Ask Questions!
I Would Like Support But Don't Need New Thin Clients -- Can You Help Me?
Submit The Support Request Form, or Contact DisklessWorkstations.com - We've helped many organizations utilize
other Thin Client hardware as well as recycle older desktop PCs.
I've Purchased LTSP Thin Clients -- How Do I Initiate A Support Request?
Submit The Support Request Form, Once the request form is completed and received you will receive a username and password for the support portal.
Once logged into the support portal you will be able to submit as many incidents as your purchase allows. See the "Free Bundled Support For LTSP Thin Clients" matrix.
My Operating System Isn't Listed As Supported -- Can I Still Get Support?
The answer here varies, and is depedent upon technical details. E-mail Support and fully describe your
issue and what your seeking support to resolve. DisklessWorkstations.com will respond to you within a timely manner.
I Purchased 1 Thin Client in Janurary, and 1 in Feburary -- Do I Get 2 Support Incidents?
Support Incidents are awarded to individuals and organizations on an annual basis. In this case, you have purchased 2 Thin Clients for the year. Based on the "Free Bundled Support For LTSP Thin Clients" matrix, you only qualify
for 1 free support incident. If you were to accumulate 6 Thin Clients then you would qualify for an additional support incident.
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Free Bundled Support
For LTSP Thin Clients
| LTSP Thin Clients |
Bundled Support |
| 1 - 5 |
1 Incident |
| 6 - 10 |
2 Incidents |
| 11 - 25 |
3 Incidents |
| 26 - 50 |
4 Incidents |
| 51+ |
5 Incidents |
Support Links
Support Coverage
Support Examples
Support Expectations
Support Overview
Frequently Asked Questions
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