Example Support Scenarios

The following scenario's are provided to guide your expectations when seeking LTSP Thin Client support from DisklessWorkstations.com. The cases below are designed to demonstrate workflow in an incident based support request. If you are in question whether your issue can be resolved by LTSP Thin Client Support, you should submit the request. The following scenario's provide an overview of the use of a single incident support request and the following resolution.

• After following instructions installing an LTSP Server with Ubuntu 9.10 32-bit Alternate CD you notice sluggish performance when viewing certain multimedia intense websites in the Firefox web browser.
• Resolution Provided

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• You are using LTSP and the rdesktop client to provide a Windows desktop environment. You report that mouse cursor is the color black and is unable to change the color using different Windows themes.
• Bug Identified
• Bug Filed
• Expect Follow Up

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• You are having trouble getting scanner from manufacturer 'x' to work with LTSP Thin Clients.
• Hardware Testing and Research
• Identification of Unsupported Third-Party Hardware
• Third Party Hardware Manufacturer Notified
• Recommendation of Alternate Hardware